FAQs

Yes. We use Paypal (a eBay company) for payments. All billing information is maintained by Paypal. Our coaches don't have access to your home address, or billing information. They only see your first name, email, phone number and Skype name.

Yes! We have a scheduling utility on the website. Coaches indicate their available hours, which will be listed as available sessions. Students can reserve the sessions and make the payment to confirm the sessions. You can see all your sessions and history in Appointments.

Your reservations are valid for two hours. The system will reset them if you do not confirm within two hours.

You may cancel a reservation by clicking on the reservation (orange button) in the schedule grid.

You may cancel any session 24 hrs before scheduled time for full refund, which will be credited to your account. You can see all your credits from cancellations in Account.

Your satisfaction is guaranteed. To prove our confidence in the services we provide, we are offering a generous money back, satisfaction guarantee! As long as you make the request by email within 24 hours of a completed session and cancel all remaining confirmed sessions with that coach.

Our coaches are experienced, full time chess coaches. We select the best coaches who have an excellent track record.

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• After you login, Facebook will ask for your permission to share your email address with MyChessGuru.com.
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• The only information we are taking from Facebook is your email address. We do not post to your facebook account or look at any other information.

• After clicking the button, you will be redirected to Google.
• After you login, Google will ask for your permission to share your email address with MyChessGuru.com.
• Upon your acceptance, you will be redirected to MyChessGuru.com.
• If you do not have a MyChessGuru.com account you will be redirected to signup page.
• If you have a MyChessGuru.com account you will be logged in.
• The only information we are taking from Google is your email address. We do not post to your Google account or look at any other information.

Please go to Facebook settings page and delete MyChessGuru.com app.

Please go to Google settings page, select MyChessGuru.com and click 'Revoke access' button.

Yes. If your email address in MyChessGuru is same as facebook, you can use Login with Facebook as an alternate way to login.

Yes. If your email address in MyChessGuru is same as Google, you can use Login with Google as an alternate way to login.

Yes. MyChessGuru.com is registered as a chess club with USCF. Our affiliate ID is A6036185.

You may contact us any time by calling 703-627-5314, sending us an email to support@mychessguru.com or use our contact us page.